Return and Refund Policy
Last updated: August 03, 2020
Thank you for shopping at plantsworld.ae operated by Plants World Trading.
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Plants World Trading, The Binary Tower, Business Bay, Dubai.
• Service refers to the Website.
• Website refers to plantsworld.ae, accessible from www.plantsworld.ae
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 2 days without giving any reason for doing so.
The deadline for cancelling an Order is 2nd from the date on which You placed an order in our website directly by using our website or app, or via direct order.
Once you receive your products in any means you are not satisfied with the product In order to exercise Your right of cancellation, You must return the products with the delivery agent itself and inform Us of your reason of cancellation by below mail ID.
• By email: sales@plantsworld.ae
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 4 days
• The Goods are in similar condition as we delivered.
The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, not in healthy condition or where the return reason is unacceptable.
• The supply of Goods which are not suitable for return due to change of its style or repotted, or planted permanently
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
