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Privacy Policy and Terms and Conditions

Welcome to www.plantsworld.ae (“Site”). The owner and operator of the Site is Plants world E Commerce Owned by Plants World Trading, a Sole Establishment  company registered in the United Arab Emirates (“UAE”) under license number 764928, with its office located at The Binary Tower , 4th Floor, Marassi Drive, Business bay, Dubai, UAE (“we”, “our” or “us”).

These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which we offer you access to and use of our Site and services (collectively, the “Services”). You can find all of our policies and additional terms here: www.plantsworld.ae (“Legal Documents”). These Legal Documents are incorporated by reference into these Terms of Use.

By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms of Use and Legal Documents as so modified.

References in these Terms of Use to “you” (or similar) are references to you as an individual or legal entity as the case may be.

 

ABOUT OUR SITE

The Site is an e-commerce platform that allows individuals and enterprise entities to buy products and services. These so-mentioned products, most of them must be our customized products, apart from these, there might be some other brand products too. And the services so-mentioned includes maintenance, deliveries and labour.

We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.

 

  • ELIGIBILITY AND REGISTRATION REQUIREMENTS
  •  

    1. You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:
  • For buyers:
          1. You are above the legal age for purchasing products in your country of residence; and
          2. you are able to provide an address in the UAE for delivery of products.

     

  • For sellers:
          1. You are a legal entity duly registered in your jurisdiction.
          2. You have a current trade license.
          3. You provide proof of authorisation for the individual who will be registering and using the Site;
          4. You provide identification for the authorised person;
          5. You can provide supporting bank details; and
          6. you acknowledge and agree that for certain product categories, additional requirements might be applicable.
    1. In order to register to the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.

     

    1. Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with clause VI of these Terms of Use.

  • YOUR OBLIGATIONS
  •  

    When using or accessing the services, you agree that you:

      1. Are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;
      2. agree to immediately notify us of any unauthorised use of your password or account or any other breach of security;
      3. will provide true, accurate, current and complete information about yourself and your use of the Services as required by us;
      4. will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and
      5. will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.
      6. Will let us employ the use of cookies, in accordance with our privacy policy. {Brief on usage of Cookies will be prescribed on clause III.

     

     

  • COOKIES
  •  

    Plants World Trading LLC (“we”, “our” or “us”) uses cookies on www.plantsworld.ae (collectively, the “Services”). By using the Service, you consent to the use of cookies.

     

    Most of the modern-day interactive Websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

     

    Our Cookies Policy (termed in our Privacy Policy) explains what cookies are, how we use cookies, how third-party with whom we partnered may use cookies on the Service, your choices regarding cookies and further information about cookies.

     

    What are cookies:

    Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

     

    Cookies can be “persistent” or “session” cookies.

     

    How Plants World Trading LLC uses cookies:

    When you use and access the Service, we may place a number of cookies files in your web browser.

    We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

    We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

    -Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

     

     

     

     

    Third-party cookies:

    In addition to our cookies, we may also use various third-parties’ cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

     

     

  • INTELLECTUAL PROPERTY RIGHTS
  •  

    1. Except for the rights expressly granted under these Terms of Use:
    1. All content included on the Site, including but not limited to text, graphics, logos, images, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights therein; and
    2. All rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.
    1. You agree that you have no right to use any of our trademarks without our prior written consent.
    2. All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.
    3. You may view and/or print pages from http://plantsworld.ae/ for your own personal use. But it is subject to restrictions, set in these terms and conditions:
      1. Republish material from http://plantsworld.ae/
      2. Sell, rent or sub-license material from http://plantsworld.ae/
      3. Reproduce, duplicate or copy material from http://plantsworld.ae/ 
    4. Redistribute content from Plantsworld.ae (unless content is specifically made for redistribution).

     

     

  • LIABILITY & INDEMNITIES
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    1. Nothing in these Terms of Use shall limit or exclude a party’s liability:
      1. for fraud, including fraudulent misrepresentation, perpetrated by that party;
      2. for death or personal injury caused by the negligence of that party; or
      3. for any other liability that cannot be limited or excluded under applicable law.
    1. Subject to clause (V.1), in no event will we, our parent company, subsidiaries, and our directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
    2. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and our directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
      1. the content or other information you provide when using the Services;
      2. your use of or your inability to use our Services;
      3. pricing, shipping, format or other guidance provided by us;
      4. delays or disruptions in our Services;
      5. viruses or other malicious software obtained by accessing or linking to our Services;
      6. bugs, errors or inaccuracies of any kind in our Services;
      7. damage to your hardware device from the use of products sold on the Site or our Services;
      8. the content, actions or inactions of third parties using our Services;
      9. a suspension or other action taken by us with respect to your use of the Services;
      10. the duration or manner in which your listings appear in search results.
    3. Subject to clauses (V.1), if clauses (V.2, V.3) are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and our directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Use shall be limited to the lower of:
      1. The price the item sold for on our Site and its original shipping costs; and
      2. the amount of fees in dispute not to exceed the total fees that you paid to us in the twelve (12) months prior to the action giving rise to the liability. 

     

     

     

  • DISCLAIMER
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    1. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
    2. Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. 

     

    WEBSITE DISCLAIMER

    The information provided by Plants World Trading LLC (“we,” “us” or “our”) on http://www.plantsworld.ae (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

     

    EXTERNAL LINKS DISCLAIMER

    The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

     

     

    PROFESSIONAL DISCLAIMER

    The Site cannot and does not contain medical/health advice. The medical/health information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical/health advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS SITE IS SOLELY AT YOUR OWN RISK. AND ANY KIND OF PERSONAL INJURIES RESULTING FROM NEGLIGENCE OR ANY DAMAGE OR EVEN FOR DEATH SITE COULD NOT BE HELD RESPONSIBLE.

     

    TESTIMONIALS DISCLAIMER

    The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY. 

     

    The testimonials on the Site are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

     

    The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

     

    The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

     

     

  • LINKING POLICY:
    1. If you would like to link to this Site {www.plantsworld.ae}, or to any of its publications or to website information, you must comply with the following guidelines:
      1. Do not incorporate any Site Content, or content from any other Plants World site, into your website (e.g., by in-lining, framing or creating other browser or border environments around Plants World content). You may only link to this Site {www.plantsworld.ae}, by providing an underlined, textual link from your Web site to the home page of that Plants World site (an “Authorized Link”). For example, www.plantsworld.ae is the only Authorized Link to Plants World Trading LLC’s Website. “Home Page” means the introductory or main web page of a Web site, typically serving as a table of contents for the site. No other link to any Plants World site (like to any of its publications or to website information) is permitted without the express, prior written approval of Plants World.
      2. You may not present an Authorized Link to any Plants World home page {www.plantsworld.ae} or to any of its publications or to website information in a manner that suggests Plants World has any relationship or affiliation with your site or endorses your site, products or services.
      3. Your site must not present false information about Plants World, its products or services.
      4. You may link to our home page, to publications or to other Website information so long as the link fits within the context of the linking party’s site.
      5. You will be allowed to link to our Site without any prior written approval if your website belongs to any Government agencies, search engines, NEWS organizations, Systemwide Accredited Businesses (except soliciting non-profit organizations, charity shopping malls and charity fundraising groups).
      6. Links from Online directory distributors to our Site, while when they list us in the directory in the same manner as they hyperlink to the Websites of other listed businesses.
      7. Your links to our Site could be approved in our sole discretion, if they belong to certain types of organizations like: 1. Commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union, 2. Dot.com community sites, 3. Associations or other groups representing charities, including charity giving sites, 4. Online directory distributors, 5. Internet portals, 6. Accounting, law and consulting firms whose primary clients are businesses and 7. Educational institutions and trade associations. 
      8. Subject to clause (VII.g) would be approved only if it determines that: a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
      9. You may not use any of Plants World's names, logos, designs, slogans, trademarks or service marks or any other words or codes identifying any Plants World site in any "metatag" or other information used by search engines or other information location tools to identify and select sites, without Plants World's express, prior written permission for a particular use.
      10. Your site must not contain content that could be construed as distasteful, offensive or controversial.
      11. Plants World prohibits unauthorized links to its Web sites and the framing of any information contained on its sites, or any portion of its sites, without the express, prior written approval of Plants World. Furthermore, you may not archive, cache, or mirror any Plants World Web page or portions of a Web page. Plants World reserves the right to disable any unauthorized links or frames. Plants World hereby disclaims all liability for any material on other Web sites that may contain links to this Site.
      12. If you would like to use, reprint, frame, or redistribute any content on any Plants World site other than as permitted herein, you must request permission from Plants World by writing to info@plantsworld.ae. Please include: (a) your name, e-mail address, and telephone/contact number; (b) the name of your company or organization; (c) the Web site address(es) where the proposed use will occur; and (d) specific details about the contemplated linking or framing activities, including the content or Web page(s) of this Web site which you would like to use.
      13. Approved organizations may hyperlink to our Website as follows: 1. By use of our corporate name; or 2. By use of the uniform resource locator (Web address) being linked to; or 3. By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party's.

     

    1. Reservation of Rights:
      1. By continuing to link to our Website, you agree to be bound to and abide by Our linking terms and conditions.
      2. We reserve the right at any time and in our sole discretion to request you to remove all links or any particular link to our Website. And hereby, you are obliged to act immediately and remove all links or any particular link to our Website, upon such request.
      3. We also reserve the right to amend these linking terms and conditions and its linking policy at any time.

     

    1. Removal of links from our Website:
      1. If you find any link on our Website or any linked Website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
      2. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

     

  • SUSPENSION, TERMINATION & CANCELLATION:
  •  

    Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw a user’s access to the Services, cancel any product(s) order and/or remove hosted content submitted by you at our sole discretion. For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.

     

     

  • CANCELLATION, RETURN & REFUND POLICIES
  •  

    Plants world believes in helping its customers as far as it is possible. We have very transparent terms & conditions, in case for Cancellation and Refund. These terms were made to strengthen the trust between us and the customer, in regard with their purchase. Order here is considered to purchase between us and the customer.

  • CANCELLATION POLICY:
  •  

        1. Cancellation of Order:
          1. The Request for Cancellation of your order could be readily accepted within 24 hours after once it has been placed (via our Website or direct order). Such a type of cancellation could be accepted without getting any reason for doing so.
          2. The deadline for Cancelling an Order is within 48 hours, after once you have placed an order in our Website or via placing a direct order. However, if the Order has been communicated to the respective vendors/merchants. Then they have initiated the process of shipping them. And so, the cancellation of such Orders could not be possible then.
          3. Subject to clauses (IX.1.i.1&2) above, this type of request for Cancellation of Order could be made in our website with your login or via Phone call to our Customer service number (+971 – 524279966).
          4. Cancellation of Order request will not be valid for the products/services that were under the Same Day Delivery category.
          5. Cancellation of Order requests will not be valid for the products/services that were under special offers for the occasions like Eid, Valentine’s Day, etc. As these are limited occasion offers and their cancellations are not possible.
        2. In case Products received not satisfactory:
          1. Once you receive your products by any means, and you are not satisfied with the product. Or you find the products with certain kinds of damage in them. Then in order to exercise your right of cancellation, you must return the products immediately to the delivery agent itself (if possible) or it will be replaced free of charge. And inform Us about your reason for cancellation via email or notify us within 24 hours via Phone call or message to our customer service number. Please make sure to note down Order number and addition of product picture in your mail or message. Order number would be enough when a call is being made.
          2. Subject to clauses (IX.1.ii.1) above, notify Us via following email id: sales@plantsworld.ae Or call or message to our Customer service number (+971 – 524279966).
          3. Again, subject to clause, there is no option of return for customized products.
          4. Please do note, that any kind of Return inquiry after 24 hours of successful delivery, will not be accepted.
  • RETURN POLICY:
  •  

          1. Conditions for Returns:
    1. In order for the Products to be eligible for a return, please make sure that:
      1. The Products were purchased and delivered in the last 1 – 2 days.
      2. The Products are in the original packaging in similar condition as you got delivered.
    2.  The following Products cannot be returned:
      1. The supply of Products made to Your specifications or clearly personalized.
      2. The supply of Products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
      3. The supply of Products which are not suitable for return due to its style or re-potted or planted permanently.
      4. The supply of Products which are, after delivery, according to their nature, inseparably mixed with other items.
      5. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

       

          1. Returning Products:

       

    3. There will be no shipping cost levied while returning the Products to Us, if directly handed to the delivery agent itself. Once the Return request gets accepted, We will make the necessary arrangement for Return shipping.
    4. Otherwise in any case, We are unable to make Return shipping, then You should send the Products at the following address: The Binary Tower, 4th Floor, Marassi Drive, Business bay, Dubai, UAE.
    5. We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery.
    6.  

    7. REFUND POLICY:
    8.  

          1. If your Order has been Cancelled in accordance with Cancellation and Return Policies criteria, then you are eligible to get a refund from Plants World Trading LLC.
          2. We will reimburse the full amount, no later than 14 days from the day on which We receive the returned Products. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

       

       

    9. GENERAL
        1. Governing Law. These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.
        2. Dispute Resolution. If you have an issue with our Services, please contact us. We will endeavour to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC – LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai International Financial Centre. The language to be used in the arbitration shall be English.
        3. Third Party Rights. A person who is not a party to these Terms of Use has no right to enforce any of its terms.
        4. Relationship of the Parties. Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.
        5. Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within its power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law.
        6. Assignment. These Terms of Use will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
        7. Entire Agreement. These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
        8. Amendment. These Terms of Use cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Use as so modified.
        9. Severability. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
        10. Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).
        11. No Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
        12. Communications. You may contact us through email, social media or live chat on the Site, or by calling our call centre on +971 524279966
        13. Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.